The Complete Platform

The Six-Star Journey

Every touchpoint reimagined. Every interaction optimized for revenue and delight.
See how KindredKey transforms the entire guest experience.

The Anticipation Engine

Pre-Arrival

Revenue starts before the guest walks in. Automated prompts invite guests to arrive early for aperitifs, pre-select wine, or confirm dietary requirements. Turn booking confirmation into booking monetization.

+£15-25 per booking

Traditional Way

  • Guest books, you wait
  • No pre-arrival communication
  • Dietary requirements discovered on arrival
  • Empty bar before service
  • Staff unprepared for special occasions

KindredKey Way

  • Automated aperitif invitations sent
  • Wine pre-selection for the table
  • Allergies flagged to kitchen automatically
  • Bar revenue captured before dinner
  • Anniversary/birthday alerts to staff

Smart Prompts

45 minutes before reservation, guests receive personalized offers based on their preferences and the occasion.

Occasion Recognition

Birthdays, anniversaries, and special dates trigger automated celebratory offers and staff alerts.

Preference Confirmation

Guests confirm dietary requirements pre-arrival, eliminating awkward tableside conversations.

Guest Recognition

Arrival

The moment a guest walks in, your host knows them. Name, preferences, allergies, special occasions—all visible at a glance. Every guest feels like a regular from day one.

Instant VIP experience

Traditional Way

  • "Do you have a reservation?"
  • Manual checking of notes
  • Allergies written on paper slips
  • Staff memory for regulars only
  • New staff have zero context

KindredKey Way

  • "Welcome back, Sarah!"
  • Full profile on Host Dashboard
  • Allergy alerts auto-sent to kitchen
  • Every guest recognized instantly
  • New staff as informed as veterans

Host Dashboard

Air traffic control for your front-of-house. Tonight's reservations with full guest profiles at a glance.

Kitchen Display

Real-time allergy alerts appear the moment a table is seated. No verbal relay, no mistakes.

VIP Flagging

High-value guests, special occasions, and notes are prominently displayed to the entire team.

AI-Powered Upselling

During Service

Every waiter becomes your best sommelier. AI suggests perfect pairings in Good/Better/Best tiers. Natural upselling without pressure—staff confidence increases, average check rises.

+£8-12 per head

Traditional Way

  • "Would you like wine?"
  • Only trained sommeliers recommend
  • Pushy upselling or none at all
  • Inconsistent service quality
  • Staff avoid recommendations

KindredKey Way

  • "For your lamb, may I suggest..."
  • Every waiter has AI confidence
  • Good/Better/Best tier suggestions
  • Consistent excellence every table
  • Staff earn bigger tips

AI Sommelier

Google Gemini-powered pairing recommendations. Guest preferences automatically filter out dislikes and allergens.

Waiter View

Mobile-first interface showing table preferences, upsell opportunities, and AI recommendations.

Staff Leaderboard

Gamify performance. Track AI-influenced revenue per server. Watch tips increase across the team.

See It In Action

Select a dish below to see how the AI Sommelier provides Good, Better, Best recommendations tailored to each guest.

QR Menu — AI Sommelier
Select a dish to see AI Sommelier recommendations
The Loyalty Loop

Post-Meal

The visit doesn't end at the bill. Guests automatically earn loyalty points. Encore offers prompt dessert or drinks. Win-back campaigns re-engage lapsed diners. The flywheel turns.

2.5x repeat bookings

Traditional Way

  • "Here's your bill"
  • Manual punch cards lost
  • No re-engagement system
  • Guests disappear into the void
  • Hope they return

KindredKey Way

  • Loyalty points earned automatically
  • Digital, passive tracking
  • Automated win-back campaigns
  • Every guest in your CRM
  • Systematic re-booking triggers

Automatic Loyalty

Points or punches awarded on every completed visit. No cards to scan, no staff action required.

Encore Offers

Post-meal prompts for dessert, digestifs, or retail purchases. Capture final spending opportunities.

Win-Back Engine

Guests who haven't returned in 60 days receive personalized re-engagement offers.

Fill Empty Seats

Off-Peak Tables

Turn slow periods into profit centers. Offer limited-inventory discounts on food during off-peak hours. Guests compete for first tables, you fill covers that would otherwise sit empty. Dynamic pricing meets hospitality.

Convert £0 → £££

Traditional Way

  • Empty tables during quiet hours
  • Staff standing around waiting
  • Fixed pricing regardless of demand
  • Hope walk-ins fill the gaps
  • Revenue lost forever

KindredKey Way

  • Discounted tables fill slow periods
  • Staff serving paying customers
  • Dynamic discounts by time slot
  • Guests book in advance for deals
  • Turn £0 revenue into real covers

Visual Time Matrix

Set discounts on a weekly schedule. Click and drag to configure which hours get which discount percentage.

Limited Inventory

Create urgency with scarce seats. 'Only 2 seats left!' messaging drives immediate action.

Food-Only Discounts

Protect your margins. Discounts apply to food only—drinks are always full price.

Revenue Multiplier

Your Guests Become Your Sales Team

Every satisfied guest can become a brand ambassador. Through our Curator Program and Affiliate Marketing, guests earn rewards by sharing your restaurant—turning word-of-mouth into measurable revenue.

The Curator Program

Personalized dining experiences

Guests curate their favorite dishes and wines into shareable menu experiences. When friends book through their curated link, both the guest and your restaurant benefit.

Guests create personalized menu collections
Share via social media, QR codes, or direct links
Earn loyalty points for every successful booking
Result:

Organic marketing from your most passionate guests. Every curated experience is a personalized recommendation that drives bookings from warm leads.

Affiliate Marketing

Trackable referral links

Guests create affiliate links for any partner restaurant. Track clicks, conversions, and reward top ambassadors with achievement badges and exclusive perks.

Generate unique affiliate links instantly
Real-time performance tracking dashboard
Unlock Brand Ambassador status and rewards
Result:

Measurable word-of-mouth marketing. See exactly which guests drive the most bookings and reward your top ambassadors with exclusive experiences.

JC

James's Italian Night

Curated by @jamescooks

Burrata Antipasto£14

"Start here. Trust me."

Cacio e Pepe£18

"The best I've had outside Rome"

Barolo 2019£68

"Worth every penny. Perfect with the pasta."

47 people booked this
47
Total Clicks
12
Conversions
240
Points Earned

The Golden Fork

ACTIVE

Share this link and earn points when friends book

kindredkey.co.uk/api/affiliate/ABC123XYZ

Brand Ambassador

Unlocked after 10 successful referrals

+15-30% bookings from guest referrals
Bridge Feature

Link a Booking

Keep using OpenTable or Resy for discovery. Get KindredKey's intelligence without switching platforms or API integrations.

1

Guest Books via OpenTable

They use whatever platform they prefer. Nothing changes for them.

2

Guest Claims in KindredKey

Simple form: name, date, time, party size. 10 seconds to link.

3

You Get Full Intelligence

Their rich profile appears on your Host Dashboard. Allergies, preferences, occasions—all visible.

No API, No IT, No Fees. Works today with any booking platform.

Link a Booking
Match your OpenTable reservation:
Sarah Mitchell
Dec 14, 2024
7:30 PM
The Golden Fork

Your profile preferences will be shared with the restaurant

Host Dashboard - Tonight's Service
Table 7 — Sarah M.
7:30 PM • Party of 4
🥜 SEVERE: Tree Nut AllergyGluten-Free
Table 12 — James W.
8:00 PM • Party of 2
⭐ VIP: 12 visits • £2,400 LTV
Table 3 — Michael & Emma R.
7:00 PM • Party of 2
💍 Anniversary DinnerWindow Preferred
Table 9 — First Visit8:30 PM • Party of 6
No profile linked • Standard service
Safety Radar

Color-Coded Intelligence

Your Host Dashboard uses instant visual cues. One glance tells you everything about tonight's service.

Red = Safety Critical

Allergies that require immediate kitchen attention. Never miss a nut allergy again.

Gold = High-Value Guest

VIPs, frequent visitors, and guests with high lifetime value. Roll out the red carpet.

Teal = Special Occasion

Birthdays, anniversaries, celebrations. Opportunities for memorable moments.

The Complete Comparison

See how every aspect of service transforms with KindredKey.

FeatureTraditional WayKindredKey Way
Guest RecognitionStaff memory onlyInstant profile access
Allergy CommunicationVerbal, error-proneAutomatic kitchen alerts
Wine RecommendationsTrained sommeliers onlyAI-powered for all staff
Pre-arrival RevenueAutomated upsell prompts
Loyalty TrackingManual punch cardsAutomatic, passive
Guest Data OwnershipScattered or noneCentralized, portable
Staff Training TimeWeeks to months15 minutes
POS IntegrationRequiredNot required

Ready to Transform Your Restaurant?

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Starting at £99/month